Support article

Registering for My Account
Logging In to My Account

You can use My Account to:

• Activate or Upgrade TiVo Service: Activate or upgrade service on a TiVo DVR.
• DVR Preferences: Name your DVRs and set their sharing preferences. (The changes take effect the next time your DVR connects to the TiVo Service.)
• Change credit card: Change the credit card that your TiVo service is being billed to.
• View billing history: View the billing history for your account.
• Change service number: Change the TiVo service number of your DVR. (This is only done in rare situations, such as when you exchange your DVR at a retail store.)
• Change contact info: Update your address and phone number.
• Change login info: Change your password and e-mail address.
• Change your payment plan: Change your TiVo service payment plan within 30 days of activation.
• Select a future payment plan: Select the payment plan your service will roll over to when your current payment plan ends.

NOTE: If you have not yet activated your TiVo service, go to Activating My TiVo Service.

To register for My Account

1. Go to www.tivo.com/manage.

2. Click the Register button on the left area of the screen.

3. Enter the e-mail address you used to activate TiVo service and click Submit. You will be sent a temporary password to this email address.

4. Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password.

5. Enter a new permanent password in the New Password and Re-enter New Password fields and click Sign In.

To log into My Account:

1. Go to www.tivo.com/manage.

2. Enter the e-mail address you used when you activated TiVo service.

3. Enter the password you created when you registered for My Account and click Sign In.

NOTE: If you are having problems logging into My Account, go to I am having problems logging in to My Account.