NOTE: If you would like information about how to use the Multi-Room Viewing feature, go to How to transfer shows between TiVo DVRs.

What issue are you experiencing?

Transfers are slow

A transfer stopped early or did not go through

I want to change the name of the DVR in Now Playing

Now Playing shows the old name of the other DVR

I cannot see the other DVR on Now Playing, or I receive an error when browsing the Now Playing List of the other DVR

I received the error "Transferring is not enabled"

Transfers are not grouping with other programs

My recorded programs have a Circle/Slash icon next to them and I can't play them

Transfers are slow

Transfer speed depends on a variety of factors, including the signal strength of your wireless connection, network activity, the recording quality of the show being transferred, and the use of devices that can interfere with your wireless signal, such as microwaves, portable phones and baby monitors.To improve your transfer speed:

• Record programs at lower quality to reduce the amount of data that needs to be transferred.
• While you are transferring programs, do not use devices that may cause interference with your wireless network.
• While you are transferring programs, do not transfer other media between devices on your network.

A transfer stopped early or did not go through

If you are able to use Multi-Room Viewing, but a transfer did not start or stopped before it was complete, go to A Multi-Room Viewing transfer did not start or the transfer was incomplete.

I want to change the name of the DVR in Now Playing

When Multi-Room Viewing is enabled on two or more DVRs connected to your home network, you should see icons at the bottom of each Now Playing list representing other TiVo DVRs. (For example, in the picture below, Bedroom is the name of the other DVR.) To change the name of your DVR, sign in to Manage my account, select DVR preferences, and type in a new name.

IMPORTANT:  After you change the name of a DVR, force a connection to the TiVo service. From TiVo Central, select  Messages and Settings > Settings > Phone & Network > Connect to the TiVo service now.  This will allow the TiVo service to properly recognize the new DVR name.

Now Playing shows the old name of the other DVR

After you rename a DVR, it must connect to the TiVo service to receive the new name. This may take up to 24 hours. To speed up the process, force a connection to the TiVo service from the DVR that you renamed (NOT the one that is showing the incorrect name in Now Playing). For instructions, see How do I connect to the TiVo Service?

I cannot see the other DVR on Now Playing, or I receive an error when browsing the Now Playing List of the other DVR

1. Check the software versions of each DVR. (Press the TiVo button to go to TiVo Central. Then select Messages & Settings, Account & System Information, and finally System Information.)
   
   If any of the DVRs are running software version 9.1 or later, the other DVRs must also be running software version 9.1 or later to use Multi-Room Viewing.
   
   To learn how to upgrade the software on your DVR, go to TiVo software version information .
   

2. Verify that the DVRs are connected to your home network on the same subnet. (Most home networks only have one subnet.) For more information about connecting your DVR to a network, go to How to connect a TiVo DVR to your network .  It may take up to five minutes for a DVR to show up on the Now Playing list of another DVR after any network changes are made.

3. Verify that both DVRs are on the same account and using the same Media Access Key (MAK). If the MAKs are not the same, the DVRs are probably on different accounts. Contact TiVo Customer Support to resolve this problem.
   

4. If your DVRs are still unable to see each other, disconnect any network adapters from each DVR for 15 seconds, then reconnect them.
   
   Restart each DVR: from TiVo Central, select Messages & Settings > Restart or Reset System >  Restart the DVR.

1. If none of the previous steps resolve the problem, go to General network troubleshooting tips.

I received the error "Transferring Is Not Enabled"

1. Log in to Manage My Account.

2. Check that the DVRs you are trying to transfer programs between are on the same account. If Manage My Account shows the DVRs on two different accounts, contact TiVo Customer Support  to have your accounts combined into one account.

3. Click the DVR Preferences option. Verify that there is a checkmark in the Allow Transfers column next to each DVR that you would like to share programs.

4. Wait until all the DVRs in your household connect to the TiVo service. If you want to speed up the process, you can force a connection to the TiVo service from each DVR. For instructions, see How do I connect to the TiVo Service?

Transfers are not grouping with other programs

If the show being transferred is not airing within the next two weeks, the receiving DVR will not recognize the show and will not group it with any existing episodes already on the DVR.

My recorded programs have a Circle/Slash icon next to them and I can’t play or transfer them

• If you can't play a transferred program marked by this icon, verify that you are not attempting to view an HD program on a Series2 or Series2 DT DVR. 
• If you can't transfer a program marked by this icon, the program may be copy protected.  To comply with copy protection regulations, these programs cannot be transferred with Multi-Room Viewing or with TiVo Desktop.  They can only be viewed on the DVR that initially recorded them. For more information, go to Questions about copy protection .