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Issues with my DVR

Messages on my DVR

  • “Make a Service Connection”, “Program Info is Running Low”, or “Program Info Has Run Out” message
  • I received a 'Could Not Find Your Lineup' message
  • I see a "Searching for Signal" screen or a blue screen with a TiVo logo
  • My DVR Is telling me to press a button that my remote does not have
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Guide & channels

  • Channels missing or incorrect in Guide
  • Troubleshooting CableCARD activation and channel issues
  • How do I verify my IR cable connections?
  • Advanced troubleshooting for channel changing with IR control
  • Why can't I get Guide data for rebroadcast HD channels?
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Audio & video

  • Audio and video troubleshooting
  • My audio and video are out of sync
  • Recorded programs are displaying a blank screen
  • I do not hear any audio
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DVR hardware

  • How do I restart or powercycle the DVR?
  • My DVR does not respond to my TiVo remote control
  • My TiVo DVR is stuck on a 'Welcome' or ' Almost There' screen
  • Blank screen with no video or text
  • My DVR is frozen on a screen
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